EXCHANGE AND RETURN POLICIES
RETURNS
You can return most items new and with their original label within 30 days of delivery for a full refund. We will also pay for the return shipping costs if the return is the result of our error (you received a wrong or faulty item, etc.). GIFT CARDS or GIFT CARDS do not have a refund option.
You should expect to receive your refund within four weeks of the package being delivered to the sender, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the sender (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes Your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log into your account, view the order using the "Completed Orders" link in the My Account menu, and click the Return Item(s) button. Once we have received and processed the returned item, we will notify you of your refund via email.
CHANGES
To request the change of products you must write to us at info@sagrada.shop and meet the following conditions: (i) The maximum period to request a change will be thirty (30) calendar days from the date of delivery of the products (ii ) The product must not show use, must not have been modified and must be in perfect condition. (iii) The product must contain the original labels, accessories and packaging. Changes of accessories or products purchased at a discount or promotion are not accepted.
The change must be for a value equal to or greater than the value of the product, in which case the customer will pay the excess value. If the purchase was through our social networks, you cannot make the change in the physical store and it is not necessary to present the invoice to make it effective. If the purchase was in the physical store, you must go to request your change with the original invoice. No money refunds are made.
RIGHT OF WITHDRAWAL
In accordance with the right of withdrawal enshrined in article 47 of Law 1480 of 2011 (Consumer Statute), the consumer must exercise this right within the first 5 business days following the date the product was delivered. To exercise the right of withdrawal, you must return the product by the same means and in the same conditions in which you received it, at the time of coordinating the return with SAGRADA CLOTHING and the transport company, you will be informed who assumes the cost of said return. shipping (The customer or SAGRADA CLOTHING). A date for collection by the transport company will be coordinated with the client.
To manage the return of your product, you must communicate through our email info@sagrada.shop or in the "Contact us" form on our website.
In the event that all the aforementioned conditions are met, SAGRADA CLOTHING will return the total amount paid, in a term that will not exceed 30 calendar days. In any case, the retraction will be adjusted to what is indicated in the Terms and Conditions of SAGRADA CLOTHING.
SHIPPING POLICIES
We ship to the UNITED STATES, SPAIN, ITALY, FRANCE, all the departments of the COLOMBIAN territory through different recognized carriers, who guarantee security and coverage, so that your orders arrive in perfect conditions and to the address you want.
DELIVERY TIMES
Our deliveries are only made on business days. * ORDERS IN COLOMBIA: For main cities the approximate delivery time is 3 to 7 business days and for other municipalities the times range from 6 to 10 business days, depending on the destination. Deliveries cannot be made at an exact time and must be sent to a punctual and safe address, such as a home or office. In periods of Black Friday, and sales, delivery times may increase significantly and are subject to availability. * INTERNATIONAL ORDERS: Delivery times are estimated between 4 and 7 business days, depending on the destination. Deliveries cannot be made at an exact time and must be sent to a punctual and safe address, such as a home or office. In periods of Black Friday, and sales, delivery times may increase significantly and are subject to availability.
The delivery time starts counting from the confirmation of payment and may be affected by force majeure factors, as well as by the town where you are and the day and time you make the purchase.
If you have any questions with the office or if your order does not arrive within the stipulated period, contact us through our email info@sagrada.shop . Don't worry, we will take care of solving it and we will give you an answer as soon as possible. Our office hours are Monday through Friday from 8:00 AM – 5:00 PM
REMEMBER THAT: Our Pay U payment platform must approve the transaction based on data analysis.
Payments by credit card and using the PSE button, may take up to (1) business day for approval.
Payments with Efecty and Baloto the payment information can take up to (1) business day after the payment is made.
Once your payment is approved, you will receive an email with the confirmation of your order. Subsequently, when your order is shipped, we will send a new email with the tracking number, with which you will be able to find out the actual location of the product and the estimated delivery date with the carrier. This information is also available by entering "Your Account" and checking the status of your orders where all the information about them will be updated.
COST OF DELIVERY
The shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated when you complete your purchase and you will be informed at the time of settlement of the order, before you make the payment.
TERMS OF SERVICE
This website is operated by Sagrada Clothing. Throughout the site, the terms “we”, “us” and “our” refer to Sagrada Clothing. Sagrada Clothing offers this website, including all information, tools and services available from this site, to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices set forth herein.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to abide by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and conditions and the policies mentioned in this document and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the Website or use any services. If these Terms of Service are considered an offer, your acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - CONDITIONS OF THE ONLINE STORE
By agreeing to these Terms of Service, you represent that you are the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents age use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of the networks or connection devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our permission. express in writing.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting primary, most accurate, most complete, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - CHANGES TO SERVICE AND PRICES
The prices of our products are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Some products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by merchants, resellers, or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, see our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third party tools over which we have no control or involvement.
You acknowledge and agree that we provide you with access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without endorsement of any kind. We will have no liability arising from or related to your use of optional third party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and agree to the terms on which the tools are provided by the relevant third party provider(s). .
We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Some content, products and services available through our Service may include materials from third parties.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant or have any liability for third party materials or websites, or for any other third party materials, products or services.
We are not responsible for any loss or damage related to the purchase or use of goods, services, resources, content or any other transaction made in connection with third party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions related to third-party products should be directed to third-party products.
SECTION 9 - USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without our request, you send creative ideas, suggestions, proposals, plans or other materials, either online, by email, by postal mail or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you submit to us. . We are and shall be under no obligation (1) to maintain the confidentiality of any Feedback; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but are under no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or in violation of the intellectual property of any part or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate someone other than yourself, or otherwise mislead us or any third party as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We do not assume any responsibility for comments posted by you or by third parties.
SECTION 10 - PERSONAL INFORMATION
The submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times, transit and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time and without notice (including after we you have submitted your order).
We do not undertake any obligation to update, change or clarify information on the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or update date applied in the Service or on any related website should be taken as an indication that all information in the Service or on any related website has been changed or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, use of the site or its content is prohibited (a) for any illegal purpose; (b) to solicit others to perform or participate in any illegal act; (c) to violate any local, international, federal, provincial or state regulation, rule, law or ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submit false or misleading information (g) upload or transmit viruses or any other type of malicious code that affects or may affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) collect or track the personal information of others (i) to spam, phishing, pharm, pretense, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violation of any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that, from time to time, we may withdraw service for indefinite periods of time or cancel service at any time, without notice.
You expressly agree that your use of the service, or inability to use it, is at your own risk. The Service and all products and services delivered to you through the Service are provided (except as expressly provided by us) "as is" and "as available" for your use, without any representation, warranty or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall Sagrada Clothing, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special damages. or consequential damages of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), or strict liability or otherwise, arising out of your use of any services or any product obtained through the service, or any other claim related in any way to your use of the service or any product, including, but without limitation, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted or made available through the service. service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the fullest extent permitted by law.
SECTION 14 - INDEMNIFICATION
The user agrees to indemnify, defend and hold harmless Sagrada Clothing and its parent companies, subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns and employees, against any claim or demand, including reasonable attorneys' fees, brought by any third party as a result of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of these Terms of Service any law or right of a third party.
SECTION 15 - SEVERABILITY
In the event any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service. Conditions of Service, without said determination affecting the validity and applicability of the other provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If in our judgment you breach, or we suspect that you have breached, any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to the date of termination. inclusive; and/or accordingly we may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service will not be construed against the party who wrote them.
SECTION 18 - APPLICABLE LAW
These Terms of Service and any other agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the United States.
SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to info@sagrada.shop.
Questions about the Terms of Service should be sent to us at info@sagrada.shop.
